Return policy

Privacy Policy

You can return the product within 7 days from the date you receive it if the return is due to a manufacturing defect. Each product can only be returned once, and refunds or cancellations are not allowed. The return policy is as follows:

  • Only products purchased at the regular price are eligible for returns.
  • The product must be in its original condition, with tags, packaging (if applicable), and the receipt included.
  • The product must be unused, undamaged, and free from any signs of wear.
  • Products that have already been exchanged once cannot be returned.
  • Promotional items are not eligible for returns or exchanges.
  • The company reserves the right to deny any returns that do not comply with the above conditions.

Domestic Shipping

The company uses the parcel delivery service provided by Thailand Post for domestic shipments.

International Shipping

For international shipments, products will be sent via registered mail by Thailand Post.

Shipping Time and Order Tracking

The estimated shipping time is calculated from the date the order is confirmed and verified:

  • Domestic shipping: Approximately 1 - 3 business days.
  • International shipping: Approximately 7 - 14 days.

If a package is undelivered due to the absence of a recipient, it will be returned to the sender, and refunds will not be available under any circumstances. For inquiries regarding shipping, please contact us via LINE @fundaocare.

Customs Duties & Taxes

Most internationally shipped items are subject to import duties and taxes imposed by the destination country. The recipient is responsible for these charges, which must typically be paid before the package is delivered. The amount of import duty may depend on factors such as:

  • The value of the product
  • Trade agreements
  • Country of origin
  • Purpose of the product
  • Harmonized System (HS) Code

Customs officers will determine the exact tax amount based on the above factors.

Shipping Fees & Charges

  • Domestic shipping: Free of charge.
  • International shipping: Shipping fees can be checked via LINE @fundaocare.

The company reserves the right to adjust shipping rates without prior notice.  

FUNDAO Bags are made from genuine leather and are handmade, making each bag unique.

For all purchases, customers are required to inspect the product’s quality before completing the purchase, as the company does not accept returns or exchanges under any circumstances.

For online purchases, if the received product is defective, customers must contact the admin for verification before any corrective action is taken.

Product Repair Under Warranty

If you need to send a product for repair under the warranty conditions, please contact the company through the specified channels for verification. You can reach us via LINE @fundaocare to confirm your warranty eligibility.

Once your request is approved, you may send the product to:

📍 Fundao Corporation Co., Ltd.
[Repair Department]
Equinox Phahol Vibha
345 Vibhavadi Rangsit Road, Chomphon, Chatuchak,
Bangkok 10900, Thailand

📞 Phone: +6696-276-3547 (10:00-18:00 Mon-Fri) 
Email : fundao.corp@gmail.com